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Contact form Onboarding your own textiles

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Do you have any questions or need a quote?

We have already answered many questions in the FAQ .
Write to us without obligation via the contact form , by chat or by email .

We are also available to assist you by phone or chat if you need help more quickly.

contact
Phone & WhatsApp:
+49 (0) 4944 948609
Mon - Fri: 9:00 - 16:30
Send us an email

Shipment

We ship completed orders within 1-2 business days.

For custom designs, we require 1-5 business days for shipping. Shipping costs will be calculated before your order is completed.

Further information and all prices can be found here .

pay
These payment methods are available:

American Express
Apple Pay
Google Pay
Klarna
Maestro
Mastercard
PayPal
Shop Pay
Visa
You can find out more here .
Right of withdrawal (right of return)
In short:
If the product is defective, we will, of course, accept the return. We will cover the costs and refund the money. We also offer a free exchange of defective items.

If you order as a private individual , you have a statutory right of withdrawal (right of return). We offer a right of return within 30 days. However, if you have items customized or manufactured, there is no right of withdrawal.

There is generally no right of withdrawal for commercial customers .

You can find out more about this in our cancellation policy and terms and conditions .

Ready for dispatch without finishing : 1 - 3 working days
Ready for dispatch including finishing : 3 - 5 working days*
Larger orders (see offer): 14 working days *

*depending on number of items and finishing effort
Shipping costs

Standard shipping = 6.90 €
From 150,00 € order value = 0,00 €

(Gross prices)

Our package will usually reach you within 3 working days after it has been handed over to the delivery service.
All our packages are shipped climate-neutrally/climate-positively.

Return something

We will cover the costs for you if there is a manufacturing defect or a defect. Otherwise, you will bear the costs. Please use our box and packaging materials for shipping.

Together we can produce less waste.

Please also ensure that all products are shipped in their original packaging and that all product tags are present and intact.

Please also ensure that all products are shipped in their original packaging and that all product tags are present and intact . If this is not the case, we cannot accept the item back .

Pickup

Of course you can also pick up the products from us.
 The address is: Schlehdornweg 10, 26639 Wiesmoor.


In any case, we will notify you as soon as the products are dispatched or you can collect them.
Pick up after approximately 1-5 working days, depending on stock and finishing.*

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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