In short: If the product is defective, we will, of course, accept the return. We will cover the costs and refund the money. We also offer a free exchange of defective items.
If you order as a private individual , you have a statutory right of withdrawal (right of return). We offer a right of return within 30 days. However, if you have items customized or manufactured, there is no right of withdrawal.
There is generally no right of withdrawal for commercial customers .
Ready for dispatch without finishing : 1 - 3 working days Ready for dispatch including finishing : 3 - 5 working days* Larger orders (see offer): 14 working days *
*depending on number of items and finishing effort
Shipping costs
Standard shipping = 6.90 € From 150,00 € order value = 0,00 €
(Gross prices)
Our package will usually reach you within 3 working days after it has been handed over to the delivery service.
All our packages are shipped climate-neutrally/climate-positively.
Return something
We will cover the costs for you if there is a manufacturing defect or a defect. Otherwise, you will bear the costs. Please use our box and packaging materials for shipping.
Together we can produce less waste.
Please also ensure that all products are shipped in their original packaging and that all product tags are present and intact.
Please also ensure that all products are shipped in their original packaging and that all product tags are present and intact . If this is not the case, we cannot accept the item back .
Pickup
Of course you can also pick up the products from us. The address is: Schlehdornweg 10, 26639 Wiesmoor.
In any case, we will notify you as soon as the products are dispatched or you can collect them. Pick up after approximately 1-5 working days, depending on stock and finishing.*
Drop Us A Line
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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